AnythingLLM

error-502

1 min read

Applicability

  • Platform: AnythingLLM Hosted Cloud
  • Dependency: Built-in embedder model in use
  • Trigger: Instance crash (502 error) due to CPU exhaustion from uploading excessively large documents or concurrent medium-sized documents.

Tier-Specific Word Count Limits (Built-in Embedder)

  • Starter Tier: Maximum 10,000 words per file.
  • Professional Tier: Maximum 50,000 words per file.

Recovery Procedure

  1. Navigate to the Mintplex Labs Dashboard.
  2. Click the gear icon next to the offline subscription item.
  3. Scroll down and click Reboot.
  4. Verify the instance is online after a short propagation delay.

Prevention & Mitigation

  • For Built-in Embedder:
    • Upload documents one at a time.
    • Split large documents into smaller files below the tier limits.
  • Alternative: Configure a Cloud-Based Embedder to bypass local CPU limits.

Graph View